After many years of trial and error attempting to develop an in house best practice merchandising program to support our Major retail customers, we as a company Companion Brands made the move to outsourcing our store Merchandising requirements.
After two failed attempts using over promising and under delivering merchandising companies, we were again on the hunt for a True / reliable merchandising company.
Using industry contacts that had long associations in Retail chain support it was recommended we partner up with Retail Dynamics as they are known as a Professional organisation that know the level of support Retail stores require.
Since partnering up with Retail Dynamics in April 2017 our Merchandising support level at our Major retail customer is at the level we expected after moving from our in house program, and has proven to be an affordable customer support mechanism for our business
The Retail Dynamics in- Field & Back office support has been second to none, with continual improvements of their already well managed and communicated processes we feel we will continue gaining real time growth in both product sales and customer satisfaction.
Retail Dynamics highlights
- Professional Management at both Head office and State levels
- Outstanding communications
- Well trained reliable field staff
- Reporting – Live information on call cycles etc..
- Positive In-Field team members willing to give direct feedback.
- Willing to help at short notice and minimal disruption to std call cycles with any extra requests such as in store -relay’s , stock checks , etc..
I’ve only been involved with the team at Retail Dynamics for short amount of time. During that time they have been involved in a very large time sensitive rollout through one of our large national customers. They successfully managed to complete this rollout in a very short amount of time required and sorted out the various issues as they came to hand. I would have no issues recommending the Retail Dynamics team to anyone in a similar situation to look after their merchandising and product relays in store. Their knowledge, professionalism and connections of not only ours but our customers’ requirements and processes are second to none.
In August 2016 Oates embarked on a project to outsource its Vendor service to Bunnings in favour of a third party operation. Oates has been a key supplier of leading cleaning products to Bunnings over the past 30 years so succeeding with this project was paramount to our business. Our product is complex and requires a high level of attention to detail not only to maximise shelf presence but also provide opportunity for sell through. After an extensive review involving a number of quality participants Retail Dynamics was short listed and subsequently awarded the tender commencing February 2017.
Our association with Retail Dynamics has been both successful and pleasant, the results of which attest to unprecedented levels of service achieved based on Bunnings KPIs as well as a significant uplift in revenue. I found Retail Dynamics to be adaptable, willing to please and prepared to go the extra mile (sometimes at very short notice) to assist my Team and I deliver a service which I can quite happily refer to as “best in class”.
Together we have developed proactive reporting tools and solutions to facilitate reporting as well as the day to day running of the business. Tim and his Team have “their finger on the pulse” at the coal face which is extremely valuable when seeking solutions and overcoming challenges to provide the best possible outcome for the Customer.
Retail Dynamics is a true National service provider, presides over a great back office support Team and come highly recommended having proven their worth as a valuable partner.
ED Oates Pty Ltd